Workplace Violence Among Employees in Health Services Promoting Organization Development to Improve Quality of Work life and Patient Outcomes
Author: Bernice Roberts Kennedy
Year Published: 2013 (Revised 2015; Revise 2020)
Format: Perfect Paper Bound Book
A workplace may be any location either permanent or temporary where an employee performs any work-related duty(s). These locations include but are not limited to the buildings and the surrounding perimeters. including the parking lots, field locations, clients’ homes, and traveling to and from assignments. The common settings for violence in healthcare are as follows: (a) acute care settings, (b) emergency room, (c) critical care units, (d) psychiatric inpatient units, (d) community health agencies, (e) homes for special care, and (f) nursing homes. Violence in the workplace has an impact on patient outcomes, productivity, and the quality of work-life for employees. The results of violence in the workplace contribute to the increased cost in the organization. However, the focus of this book will be violence among employees in workplace organizations. This book identified some theoretical frameworks contributing to violence in the workplace. The different types of violence are discussed. Also, Organizational development strategies for improving violence in the workplace are discussed. Diverse cases of violence in the workplace are presented at the end of each chapter.